Bookings for this workshop are now closed.
If you would like to be informed about similar upcoming workshops, please contact us at info@designskillnet.ie
to register your interest.
Client experience is shaped by expectations, communication and what you do when things don’t go to plan.
This practical workshop helps creative professionals to manage the client experience, from first conversation to final delivery and beyond.
Learn how to exceed expectations, spot issues early, handle difficult moments with confidence and build stronger client relationships.
Who Should Attend
Whether you’re freelancer, studio or agency owner, or an in-house designer, this session is highly relevant if you work closely with clients or stakeholders.
Programme Objectives and What You Will Take Away
By the end of this workshop, participants will be able to:
- Understand client expectations at each stage of a project and how to exceed them
- Identify what can go wrong in service delivery and recognise early warning signs
- Apply recovery strategies to rebuild trust and satisfaction
- Manage teams and collaborators to consistently deliver service excellence
- Turn satisfied clients into loyal ambassadors who advocate for your work
Schedule
1 x Half day session
Thursday, February 12th – from 10am to 1pm
Fees
Member Price* (IDI, IAPI, ICAD, 100 Archive members): €129
Non-Member Price: €170
Current Members of IDI, IAPI, ICAD, 100 Archive working in the private or commercial semi-state sector and based in the Republic of Ireland can avail of subsidised fees on the workshops! Find out how to become a member and avail of the subsidies.
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